FAQ Section
AccessPower.Ng is a secure electricity vending platform that provides metering services and enables users to conveniently purchase electricity unit and recharge their prepaid/postpaid meter.
Anyone that uses a Post-paid and Prepaid Meter.

To register, please input your mobile number. A sign-up page will be displayed on your screen. Fill in your name, your email address (optional) and create a password you can easily remember.

Please note that your login details will be saved to enable easy access on your next purchase with that same device.

Several email clients or internet providers filter emails and there is a low probability that the AccessPowerNg confirmation email ends up in a juk/spam box. Please check.

If you did not receive your activation email within 10 minutes of creating your account, contact support@accesspower.ng – we will manually validate your account.

Enter your registered mobile number and your password then click on ‘login’. If you had use a device to purchase electricity at least once, your login details would have been saved and you won’t be required to login.
Click on the button ‘forgot password’, enter your registered mobile number and a password reset link will be sent to your mobile number. Once you receive the SMS, click on the link and your password will be reset to your registered mobile number.

If you wish to change your password from your mobile number, kindly click on the button change password, provide your current password (your phone number), the new password, confirm the new password and click on ‘change password’.

After this, your login information would be saved so you don’t have to input them next time.

Your profile could be blocked because you card has been reported to your bank as lost or stolen. Contact support@accesspower.ng if this occurs. To add your new credit card, simply go to the Manage Cards section, remove the old card and add the new one.

A profile is locked after the user has entered the incorrect password three times. Please contact support@accesspower.ng if you get this problem.

You can get Accessower.Ng mobile app in your app store (Google play store/Apple Store or rather search for 'Accesspower'.

Not at all. AccessPowerNg platform is 24/7. You can vend for your electricity units anytime, anywhere

Your credit card information is encrypted and stored in a secured vault hosted at an accredited third-party provider complying with the most stringent standards in the industry (PCI standards) required by all major banks.

Debit Card (Visa, MasterCard, Verve)

USSD

Bank Transfer

POS (only applicable to outlet stores)

Yes, you can add several credit cards to your profile. Just click on Manage cards and add your credit cards

If you register your card for online transactions, there is a 90% chance your card would work.

However, you could also pay with bank. On the payment page, click on ‘pay with bank’ select your bank name and fill in the required information. Some banks will require you to provide your account number. Check that the information provided is filled correctly.

If you have any restrictions from your bank, try with a different browser or device.

You could also select the USSD/bank transfer payment option, select your bank name and provide the required information

Certainly Yes. Once you’ve successfully made your payment, a receipt will be auto generated which you can then print and save for future reference or use

Your token is sent through SMS, Email and saved on your account as transactions.

You can access your tokens by clicking on "Transactions" on the main menu. In the Transaction History table displayed, click on a button called "Details" to access your tokens. On the transaction details page; you can see the token as the first item on the page. You would also see other details of the transaction on this page.

If you have any unviewed token. A button is displayed on your Order page. Click on it to view your token.

Go to your login page

Click Lodge a complaint

Provide the amount you were debited and the transaction reference which can be found in the View Receipt link of your Payment History page.

However, Kindly, contact our 24-hour support team on +234 (0) 704 004 9000 or send us an email at support@accesspower.ng.

Not at all, you can vend for multiple meter numbers. All you need to do is edit your previously saved meter number from your account and input the new meter number you will like to vend for

A transaction can fail for several reasons:

  1. As a result of bank network issues.
  2. Your Bank (Issuer) was inoperative at the point of payment and lots more.

Kindly contact our 24-hour support team on +234 (0) 704 004 9000 or send us an email at support@ accesspower.ng

A token can’t be cancelled for now. Refund is only possible if a token has not yet been processed.

If you have any restrictions from your bank, try with a different browser or device.

You could also select the USSD/bank transfer payment option, select your bank name and provide the required information

Validity period for a token is 3 months

See our list of supported Electricity Distribution Company (EDC) at the bottom of our Home page. If your EDC is not listed here, unfortunately it is not supported.

If it is supported, this could be a linking issue. Contact our support team on +234 (0) 704 004 9000 and they will investigate and resolve this issue for you

The name and address displayed is the same as the one registered on the distribution company’s system. Kindly visit the nearest electricity distribution company office to edit this information on your meter.

However, we can process a utility bill for you. Please send an email to support@accesspower.ng

Debt on a meter can occur for several reasons.

  1. The cost for the units on a newly installed meter is paid by the customer (as debt) on their first recharge of the meter.
  2. Migration of Previous Debt: If the property used an analog meter before the installation of a Prepaid meter, or using the estimated billing (Post Paid) and there was a debt before the installation of the prepaid meter, the debt on the estimated (Postpaid) billing account is migrated to the Prepaid meter account.
  3. Penalties: If there was a bypass or illegal connection discovered in the house, the penalty charge is added as debt to the prepaid meter account

This could happen as a result of the following reasons:

  1. The purchase was for the wrong meter number. Kindly confirm you are loading the token on the right meter.
  2. The meter has not yet been activated- An activation code will be required from the distribution company.
  3. There has been a change in your tariff index.

Kindly contact our 24-hour support team on +234 (0) 704 004 9000 or send us an email at support@ accesspower.ng.

A token can’t be cancelled for now. Refund is only possible if a token has not yet been processed.

If you have any restrictions from your bank, try with a different browser or device.

You could also select the USSD/bank transfer payment option, select your bank name and provide the required information

A token is generated and encrypted using the unique ID of the prepaid meter number. This is to ensure that token generated can only be used by the specific meter number it was vended on.

You can only load the token digits for the meter number you purchased for. Hence, please confirm your meter number before going ahead to vend. Kindly contact our 24-hour support team on +234 (0) 704 004 9000 or send us an email at support@ accesspower.ng.